PRIVACY POLICY

Introduction

Given the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we commit to respecting the confidentiality of the personal information we collect.

PERSONAL DATA PROTECTION POLICY

Our Personal Data Protection Policy informs you about how your data is used by Asia Safari Laos, the security measures we implement to guarantee the integrity and confidentiality of your data, and the rights you have to control the use of your data.

Please note that if the trip or associated services are purchased from a subcontractor, due to Asia Safari Laos’s status as an agent, the appropriate service provider will be responsible for the security of the personal data it receives and for its compliance with the law. We are not responsible for the acts or omissions of the provider.

Asia Safari Laos attaches the utmost importance to the protection of your personal data and wishes to ensure you the highest level of protection in accordance with applicable European and French regulations on personal data protection.

Who are we?

Asia Safari Laos has existed since 2002. We provide all our expertise to offer you tailor-made trips to Laos and Southeast Asia. We process your data and are responsible for the processing of personal data for any data collection concerning you. Asia Safari Laos or Asia Safari Travel SOLE CO., LTD – Ban Haysok, Chanthabouly District BP 5467 Vientiane, Lao People’s Democratic Republic – Capital: $250,000 – Business code: 01 – 00007470 451 6 (N/2) – Tax Number: 883890966 9 0 0 – Business ID: 010031837

How to contact us?

For any questions regarding the use of your Personal Data or if you need additional information, you can use the following contact details: by mail to Asia Safari Laos Ban Haysok, Chanthabouly District – BP 5467 Vientiane – Lao People’s Democratic Republic or by email at laos@asiasafari-laos.com

What is personal data?

Personal Data is information that allows you to be identified, either directly or indirectly. This may include your first name, last name, phone number, date of birth, email address, or postal address.

What personal data do we process?

Asia Safari Laos collects, stores, and uses different types of personal data.

Here’s what we collect:

• Identity data includes first and last names, country of residence, age.
• Contact data includes email address and mobile and/or landline phone number.
• Travel data includes passport number, date, and place of issue.
• Financial data includes bank card details (number and validity).
• Financial transaction data includes details concerning payments or products and services you have purchased from us.
• We may also collect special category personal data, for example, desired meal type (vegetarian, gluten-free, etc.).

What are your rights regarding the protection of your Personal Data?

You have the right to request access to your Personal Data, its rectification or erasure, as well as the right to request restriction of processing or to object to processing. You can also withdraw your consent at any time, particularly so that your data is no longer subject to processing for commercial prospecting by electronic means.

You also have the right to define general or specific directives regarding the fate of your personal data in the event of death. Specific directives can be registered with our data protection service. You have the option to modify or delete these directives at any time.

If applicable, you also have the option to ask us to provide you with the personal data you have provided to us in an interoperable format.

You can send your requests to the following address: Asia Safari Laos Ban Haysok, Chanthabouly District – BP 5467 Vientiane – Lao People’s Democratic Republic or by email to laos@asiasafari-laos.com

Your requests must be accompanied by a copy of a proof of identity and will be examined by our services promptly.

How is your personal data collected?

We employ different methods to gather data:

Direct interactions by phone, email, mail, or during your visits to a travel agency.

How is your personal data protected?

Asia Safari Laos implements all standard industry practices and security procedures to prevent any breach of your Personal Data.

All information you provide to us is stored on secure servers hosted in a Data Center in France.

When data transmission is necessary and authorized, Asia Safari Laos ensures that these third parties provide sufficient guarantees to ensure an appropriate level of protection.

In accordance with Data Protection Regulations, in the event of a breach, Asia Safari Laos undertakes to communicate this breach to the competent supervisory authority, and when required, to the individuals concerned.

Legal bases – The Personal Data we process is, depending on the purposes we pursue, justified by one or more of the following legal bases:

• necessary for the performance of the Contract you have entered into
• and used for legitimate interests to enable the improvement of our products and services, to promote our various offers and services and/or those of our partners.

Purposes

– Your Personal Data may thus be used in the following ways:

To carry out operations relating to the management of the contractual relationship, namely:

• The purchase of a trip
• The monitoring of our contractual relationship including sending management letters and emails related to the trip, tracking invoices and accounting management of the subscribed Contract, managing unpaid invoices, complaints, and disputes.
• Sending newsletters by email, from which you can unsubscribe at any time.
• Booking your trip and processing it, etc.
• To ensure compliance with applicable legislation and regulations, particularly regarding the fight against fraud and money laundering (duty of advice, proof of consent, etc.);

Retention period

– The retention period for Personal Data processed by Asia Safari Laos varies depending on the uses, the documents considered, and according to statutory limitation periods and legal obligations. Thus, in the context of managing contractual relationships between you and Asia Safari Laos, Personal Data is retained for up to three years from the end of our contractual relationship.

In any event, this data will only be retained for the period necessary to achieve the purposes specified above, plus the statutory limitation period.

Recipients

– The Personal Data you provide to us when subscribing to or during the performance of the Contract may be transmitted to the following categories of recipients:

• Authorized persons in the various departments for customer relationship management and prospecting purposes, namely: marketing, sales, complaints, legal, accounting and financial services, as well as technical and IT services
• Persons responsible for internal control
• Travel agents for managing booking requests.

Why choose Asia Safari for your trip to Laos?

Asia Safari is not a generalist tour operator based in France. We have been on site, in Vientiane, for over 25 years. Our guides are Lao, our accommodations are hand-picked, and each itinerary is tailor-made. The result: a vibrant, fair trip, without unnecessary frills.

• Local French-speaking agency: we speak your language and know the country from the inside
• Zero intermediaries: you deal directly with the local team
• Truly tailor-made: no fixed catalog — each trip is unique
• 25+ years of experience: founded in 2002, Asia Safari assists hundreds of French-speaking travelers every year

How does our tailor-made service work?

1. You send us your request (dates, budget, desires, profile)
2. We build a proposal within 48 hours — day-by-day itinerary, accommodations, all-inclusive price
3. You refine it with us until the trip is perfect
4. We manage everything on site: guides, transport, hotels, activities

When to visit Laos?

The best period is October to April — dry season, pleasant temperatures. The rainy season (May to September) is also possible: lush landscapes and fewer tourists, but some roads can be difficult. Asia Safari advises you according to the region and type of trip.

Laos, the heart of your Indochina tour

Laos is often the surprise of a trip: uncrowded, authentic, with a quiet beauty. Asia Safari makes Laos much more than a stopover — we make it the central experience of your stay, before or after Vietnam, Cambodia, or Thailand.

Our most requested Indochina combinations

Laos + Cambodia: A classic — temples of Luang Prabang and Angkor Wat, Mekong and Tonlé Sap. 15 days minimum recommended.
Laos + Vietnam: Two contrasting countries — the calm of Laos and the energy of Vietnam. From Hanoi to Vientiane or vice versa.
Northern Laos + Yunnan: For travelers seeking originality — travel from Yunnan to Laos via the Laos-China railway (inaugurated 2021).
Grand Indochina Tour (40 days): Laos, Vietnam, Cambodia, Thailand — a memorable trip for life.

Tips for preparing your multi-country tour

Visas: each country has its own rules — Asia Safari guides you through all procedures.
Ideal duration: allow a minimum of 12 to 15 days for a 2-country combination.
Seasons: seasons vary by country — we help you choose the best window.
Budget: prices vary greatly by country. Laos is cheaper than Vietnam or Thailand.

Our Story

Jean-Paul Duvergé arrived in Laos at the turn of the 2000s, fell in love with the country, and decided to stay. In 2002, he founded Asia Safari with a simple idea: to offer French-speaking travelers direct access to authentic Lao life, without the filter of large Parisian agencies. Since then, the agency has assisted thousands of travelers, built a network of trusted guides and partners, and refined its philosophy: rigorous tailor-made travel, serving authenticity.

What sets us apart

We are on site: Our team works from Vientiane. We know the roads, seasons, accommodations, guides — and what changed last week. No outdated brochures.
We speak your language: Asia Safari is a 100% French-speaking agency. All our communications, proposals, and guides speak French.
Zero intermediaries: You work directly with us. No central purchasing, no Parisian subcontractors. Fairer prices and higher service quality.
Tailor-made as our only model: We do not have standardized tours. Each trip is designed from scratch, according to your dates, budget, desires, and traveler profile.

Our commitment

Asia Safari actively supports responsible tourism in Laos: prioritizing local accommodations, tours that benefit village communities, respect for cultural and natural sites.

Laos in figures

Area: 236,800 km² | Population: approximately 7.9 million inhabitants | Capital: Vientiane | Official language: Lao | Religion: Theravada Buddhism (65% of the population) | Currency: Lao Kip (LAK) | Time zone: UTC+7

Laos must-sees

Luang Prabang: Former royal capital, a UNESCO World Heritage site, its golden temples, French colonial houses, and gentle way of life make it an undeniable favorite.
Vientiane: The human-sized capital — That Luang, Patuxai, and the banks of the Mekong are worth a visit.
Vang Vieng: Surrounded by limestone karsts, ideal for kayaking, caving, and hiking.
Southern Laos and 4000 Islands: Champassak, the Vat Phou temples (UNESCO), the Bolaven Plateau, and the Mekong islands.

Lao culture

Theravada Buddhism permeates all of Lao life. The alms giving (offerings to monks at dawn) in Luang Prabang is a daily ritual of great beauty. Lao festivals — Boun Pi Mai (Lao New Year in April), Boun Ok Phansa (Festival of Lights) — are exceptional times to travel.

Nature and biodiversity

Laos is 70% covered by forests. Its protected areas are home to rare species: Asian elephants, gibbons, sun bears. The rivers and plateaus offer natural settings of rare purity in Asia.