Introduction

Except in the event of a written agreement, Asia Safari Laos and its Client, whether an individual or a professional, agree to apply these general terms and conditions of sale to all services provided by Asia Safari Laos to the Client. All services booked for individual or group trips are governed by the General Terms and Conditions of Sale set out below. These General Terms and Conditions of Sale are valid regardless of the form of the contract, written or verbal, between Asia Safari Laos and its Client.

Article 1: Validity

All our prices provided to the Client are net and stated in US dollars. They are valid according to the dates specified in the programmes and/or proposals provided to the Client. Asia Safari Travel guarantees that the prices and/or rates provided to the Client are valid at the time the proposal is prepared and written and/or invoiced.

Article 2: Booking and Confirmation

All bookings must be made directly with our office in Vientiane. Any confirmation of a booking requires payment of a deposit of 30% (thirty percent) of the trip amount. The balance of the total trip file amount must be paid at least 30 days (thirty days) before the start date of the services to be provided to the Client. If this clause is not complied with, Asia Safari Travel reserves the right to cancel all bookings without refund of the deposit and sums paid by the Client.

Article 3: Price

The price includes all services according to the conditions stated in the programme, namely: accommodation in a half double room, land, sea and river transport according to the itinerary indications as mentioned in the programme.

The price also includes visits and excursions, with or without a local French- or English-speaking guide, as mentioned in the programme terms. Not included are airport taxes (unless mentioned), visa and passport fees, tipping costs, all personal expenses, and baggage, cancellation and assistance insurance.

Article 4: Payment

Except in the event of a written agreement from Asia Safari Laos, the Client’s payment must be made by bank transfer directly to our bank account in Laos.
Currency conversion and transfer fees are at your expense.

Article 5: Cancellation

Cancellation by the Client of their registration will result in cancellation fees according to the following general conditions:

For all trips outside the year-end period:

  • Up to 60 days before departure, 10% of the total trip amount will be retained.
  • From 59 to 30 days before departure, 30% of the total trip amount will be retained.
  • From 29 to 16 days before departure, 60% of the total trip amount will be retained.
  • Less than 15 days before departure, 100% of the total trip amount will be retained.

For trips taking place between 10 December and 15 January:

  • Up to 60 days before departure, 10% of the total trip amount will be retained.
  • From 59 to 45 days before departure, 50% of the total trip amount will be retained.
  • Less than 45 days before departure, 100% of the total trip amount will be retained.

If the balance of the trip has not been received one month before departure, Asia Safari Travel reserves the right to cancel the booking without compensation. If Asia Safari Travel is obliged to cancel a departure for any reason whatsoever, participants will be fully refunded.

Article 6: Change or Modification of Trips

Less than 30 days before departure, any modification will be considered a cancellation and will result in application of the scale of deductions shown in the “cancellation” section above.

Article 7: Responsibilities

Asia Safari Travel undertakes to do everything possible to satisfy the Client and to provide the services confirmed in the programme. Asia Safari Travel cannot be held liable to the Client in the event of failure or dissatisfaction with services provided by a third party, and consequently for any compensation or wrongdoing or anything else, for any loss, injury, damage, delay, schedule change, and any other irregularity beyond its control and/or suffered as a result of an act or omission by a natural or legal person providing services to Clients. Any additional expense resulting from these irregularities beyond our control, such as delays, weather conditions, accidents, fatigue, natural disasters, political events—non-exhaustive list—shall be borne by the Clients. Additional costs caused by programme changes initiated by the Client shall be borne by the latter. Participation in the trip implies the Clients’ full acceptance of these conditions.

Article 8: Formalities

Prior to the conclusion of the contract, the seller informs the Client of the various administrative and/or health formalities necessary for the execution of their trip (such as passport, visas, vaccinations, etc.). Their completion and the resulting costs are the sole responsibility of the Client.

Article 9: Hotels

International hotel regulations require Clients to vacate their room before noon. New room allocations are made from 2:00 PM.

Article 10: Security measures at boarding

EC Regulation 1546/2006 specifies prohibited items in the aircraft cabin. The list of items can be provided to you upon simple request to our agency.

Article 11: Complaints and Claims

All complaints and disputes related to the services will primarily be resolved through negotiation and mutual understanding. In the event of persistent disagreement that cannot be resolved amicably, the dispute will be submitted to arbitration by the competent local authorities. Any complaint must be submitted in writing within 30 days following the end date of the services. After this date, no partial or full refund may be considered.

Article 12: Travel Insurance

Asia Safari Laos recommends that its Clients take out appropriate travel insurance before departure.

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    Why choose Asia Safari for your trip to Laos?

    With Asia Safari, you plan your tailor-made trip directly with a local English-speaking team. Our agency has been based in Vientiane since 2002. Its founder, Jean-Paul Duvergé, has worked in Laos since 2000. Our guides are Lao, our accommodations are hand-picked, and each itinerary is tailor-made. The result: a vibrant, fair trip, without unnecessary frills.

    • Local English-speaking agency: we speak your language and know the country from the inside
    • Zero intermediaries: you deal directly with the local team
    • Truly tailor-made: no fixed catalog — each trip is unique
    • Since 2002, Asia Safari has been creating tailor-made journeys in Laos, drawing on the experience its founder has gained in the country since 2000.

    How does our tailor-made service work?

    1. You send us your request (dates, budget, desires, profile)
    2. We send you an initial response within 24 working hours, followed by a detailed proposal within 48 working hours of receiving the necessary information: your itinerary, accommodation and a quote specifying the services included.
    3. We refine the proposal together, adjusting the itinerary, accommodation and activities to suit your expectations and budget.
    4. We coordinate the services included in your itinerary on the ground: guides, transport, accommodation and activities.

    When to visit Laos?

    From November to February, the weather is generally drier and temperatures are milder. March and April are often hotter. The rainy season, from May to October, brings lush green landscapes; we adapt the itinerary and transport to local conditions.

    The cost depends on the length of your trip, the season, the number of travellers, your accommodation and the services you choose. We prepare a personalised quote based on your wishes and budget, specifying the services included and any expenses to budget for separately.

    Entry requirements depend on your nationality, the length of your stay and your point of entry. Depending on your circumstances, you may apply for an e-Visa or a visa on arrival. The tourist e-Visa allows a stay of 30 days and can only be used at designated entry points. We help you check which procedures apply to your trip.

    Yes. We adapt the pace, destinations, accommodation and activities to your children’s ages and your family’s wishes. We focus on a balanced itinerary, with time to rest and suitable journeys between stops.

    Yes. You can plan your trip in English with our local team. Depending on your itinerary, we arrange visits with English-speaking guides and the support you need during your stay.

    A few days allow you to explore Luang Prabang and the surrounding area. Allow around ten days to combine Luang Prabang, Vang Vieng and Vientiane, or 15 to 18 days to include southern Laos. We adapt the itinerary and journeys to the time you have available and your preferred pace.

    Laos, the heart of your Indochina tour

    Laos is often the surprise of a trip: uncrowded, authentic, with a quiet beauty. Asia Safari makes Laos much more than a stopover — we make it the central experience of your stay, before or after Vietnam, Cambodia, or Thailand.

    Our travel ideas for Laos and neighbouring countries

    Laos + Cambodia: from the temples of Luang Prabang to Angkor, shape a journey combining cultural heritage and Mekong scenery. A visit to Tonlé Sap can complement the itinerary, depending on your interests and the time available.
    Laos + Vietnam: Two contrasting countries — the calm of Laos and the energy of Vietnam. From Hanoi to Vientiane or vice versa.
    Northern Laos + Yunnan: from the landscapes of Yunnan to the mountains of northern Laos, the Laos–China railway can connect some of the stops on your journey. We plan the route with you, in either direction.
    Grand Indochina Tour (40 days): Laos, Vietnam, Cambodia, Thailand — a memorable trip for life.

    Tips for preparing your multi-country tour

    Visas: each country has its own rules — Asia Safari guides you through all procedures.
    Duration: we adapt the number of stops to the time you have available. For a trip combining two countries, we consider the regions you want to explore, travel between destinations and your preferred pace.
    Seasons: seasons vary by country — we help you choose the best window.
    Budget: the cost of a multi-country trip depends on its length, the season, the number of travellers, accommodation and transport between destinations. We prepare a personalised quote specifying the services included and any expenses to budget for separately.

    We can combine Laos with Vietnam, Cambodia, Thailand or Yunnan in China. We design the itinerary around your dates, interests and arrival point, then select connections suited to the route and each country’s entry requirements.

    To explore several regions in Laos and either Vietnam or Cambodia, allow around 15 to 18 days. A shorter combined trip is possible with fewer stops. Allow several weeks for a grand tour of multiple countries. We adapt the route to the time you have available and your preferred pace.

    Yes. We arrange the transport included in your itinerary: airport transfers, road journeys, trains, boats and domestic flights, depending on the programme. Your quote specifies the services included and any expenses to budget for separately.

    Absolutely. Asia Safari welcomes solo travelers as well as couples, families, or small groups of friends. Each trip is designed for you.

    Yes. Whether you prefer an active trip or a more leisurely pace, we design your itinerary with you, based on your interests, mobility and preferred level of comfort.

    Our Story

    Jean-Paul Duvergé has worked in Laos since 2000. In 2002, he founded Asia Safari in Vientiane to design tailor-made trips in Laos and Indochina. Today, the agency’s French-Lao team plans each itinerary with its travellers and coordinates arrangements on the ground with its local guides and partners.

    What sets us apart

    A team on the ground: based in Vientiane, we plan your trip using our knowledge of Laos and information from our local partners. We take the seasons, travel conditions and accommodation into account when designing your itinerary.
    We speak your language: our team supports you in English, from planning your trip to assistance during your stay. English-speaking guided visits are arranged according to your itinerary.
    Direct contact with our team: you speak with the people who plan your trip and coordinate its organisation on the ground. Your quote specifies the price of your trip and the services included.
    Tailor-made journeys: our suggested itineraries are starting points. We adapt the destinations, pace, accommodation and activities to your dates, wishes and budget.

    Our commitment

    We give preference to local accommodation providers and partners. When visiting villages, we take care to respect residents and their customs. Our approach also aims to help preserve the cultural and natural sites that make Laos special.

    Asia Safari is a local agency based in Vientiane, Laos. Founded in 2002 by Jean-Paul Duvergé, it has a French-Lao team that plans and coordinates your trip on the ground.

    You can contact us through the questionnaire on our website, by email or by phone. We send you an initial response within 24 working hours, followed by a detailed proposal within 48 working hours of receiving the necessary information.

    Yes. We design tailor-made trips for families and groups of friends, adapting the itinerary to the number of travellers, their shared interests and budget. For larger groups, we review your plans on request.

    Asia Safari accepts international bank transfers. Payment terms (deposit, balance) are specified in your personalized quote.

    Our local team can be contacted seven days a week during your stay. If anything unexpected happens, we assess the situation with you and coordinate any necessary adjustments with our partners on the ground.

    Laos in figures

    Laos covers 236,800 km² and had a population of around 7.9 million in 2025. Its capital is Vientiane, its official language is Lao and its currency is the Lao kip (LAK). Theravada Buddhism is the main religion. The country is in the UTC+7 time zone.

    Laos must-sees

    Luang Prabang: Former royal capital, a UNESCO World Heritage site, its golden temples, French colonial houses, and gentle way of life make it an undeniable favorite.
    Vientiane: The human-sized capital — That Luang, Patuxai, and the banks of the Mekong are worth a visit.
    Vang Vieng: Surrounded by limestone karsts, ideal for kayaking, caving, and hiking.
    Southern Laos and 4000 Islands: Champassak, the Vat Phou temples (UNESCO), the Bolaven Plateau, and the Mekong islands.

    Lao culture

    Theravada Buddhism has an important place in Laos, alongside a variety of cultural traditions. In Luang Prabang, the monks’ morning alms round is a religious ritual to observe with discretion and respect. Boun Pi Mai, Lao New Year in April, and Boun Ok Phansa, which marks the end of the Buddhist rains retreat, are among the events that shape the year.

    Nature and biodiversity

    The forests and protected areas of Laos are home to a variety of wildlife, including Asian elephants, gibbons and sun bears. Rivers, mountains and plateaus offer many opportunities to explore nature.

    We plan your itinerary with local conditions in mind and explain the precautions relevant to your planned journeys and activities. Before departure, also consult official travel advice, which outlines the risks in different regions.

    From November to February, the weather is generally drier and temperatures are milder. March and April are often hotter. The rainy season, from May to October, brings lush green landscapes; we adapt the itinerary and transport to local conditions.

    The official currency is the Lao kip (LAK). Bring cash in kip for everyday expenses and stays in rural areas. ATMs are available in the main towns and cities; card acceptance varies by establishment.

    Before departure, check that your routine vaccinations are up to date. Additional vaccinations, including hepatitis A, and any preventive malaria medication should be discussed with your doctor or a travel vaccination centre, based on your health and itinerary. Also take precautions against mosquito bites.

    A few days allow you to explore Luang Prabang and the surrounding area. Allow around ten days to combine Vientiane, Vang Vieng and Luang Prabang. A more extensive itinerary into central and southern Laos requires more time: we adjust its length to your interests and preferred pace.